At SUTRAALOOMS, every creation is thoughtfully handcrafted and carefully prepared to reach you in perfect condition. This policy outlines our shipping, delivery timelines, and related terms.

1. Shipping Coverage

Domestic Shipping:
We currently deliver across all serviceable locations within India.

International Shipping:
International shipping is available on select products and destinations, subject to availability and courier feasibility. Details will be communicated at checkout or via customer support.

2. Order Processing Time

Orders are processed within 2–5 business days after successful payment confirmation.

Products that are handwoven, festive collections, or made-to-order may require additional processing time. In such cases, estimated timelines will be clearly communicated before dispatch.

Orders are processed only on business days (Monday to Saturday), excluding public holidays.

3. Shipping & Dispatch

Once processed, orders are handed over to our trusted logistics partners.

Dispatch confirmation along with tracking details will be shared via SMS, email, or WhatsApp.

SUTRAALOOMS ensures secure and appropriate packaging to protect delicate handloom fabrics during transit.

4. Estimated Delivery Timelines
Within India

Standard delivery time: 5–10 business days from dispatch, depending on location and courier serviceability.

International Orders

Delivery timelines may vary between 10–21 business days, depending on destination country, customs clearance, and courier partner.

Please note: Delivery timelines are estimates and may vary due to factors beyond our control.

5. Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout prior to payment.

Any promotional free-shipping offers will be communicated explicitly.

6. Customs, Duties & Taxes (International Orders)

International shipments may be subject to customs duties, import taxes, or local levies as per the destination country’s regulations.

These charges are borne solely by the customer and are not included in the product price or shipping fees.

Delays caused due to customs clearance are beyond the control of SUTRAALOOMS and do not qualify for refunds or cancellations.

7. Delays & Force Majeure

While we strive for timely delivery, delays may occur due to:

Courier partner issues

Weather conditions

Government restrictions

Customs clearance

Natural calamities or unforeseen circumstances

SUTRAALOOMS shall not be held liable for delays arising from such events.

8. Address Accuracy

Customers are responsible for providing complete and accurate shipping details.

SUTRAALOOMS is not liable for delays or non-delivery resulting from incorrect or incomplete addresses.

Re-shipping charges, if applicable, will be borne by the customer.

9. Failed Delivery Attempts

If delivery fails due to customer unavailability or incorrect details, the courier partner may attempt re-delivery.

Any additional costs incurred for re-delivery or return-to-origin may be charged to the customer.

10. Receipt of Order

Customers are advised to inspect the package at the time of delivery.

Any visible damage to the package should be reported immediately to the courier personnel and to SUTRAALOOMS Customer Support within 48 hours.

11. Contact for Shipping Queries

For assistance related to shipping or delivery, please contact:

📧 Email: sutraalooms@gmail.com

📞 Phone / WhatsApp: +91-7042454333
🕒 Support Hours: Monday to Saturday | 10:00 AM – 6:00 PM IST